# IISTEC INC
> IISTEC INC is a software company that designs and builds AI-assisted process automation, custom software, SaaS platforms, professional websites connected to APIs, and messaging automation on WhatsApp, web chat and email. It works in English and Spanish with businesses of every size in Canada, the United States and Latin America.

- Website: https://iistec.ca/ (English) · https://iistec.ca/es/ (Spanish)
- Contact: info@iistec.ca · https://iistec.ca/contact/
- Languages: English, Spanish · Area served: Canada, United States, Latin America
- Slogan: We Design and Build Your Ideas

## Artificial intelligence
AI that reads, understands and drafts, working inside the tools your team already uses. Every agent has clear limits, every answer can be traced to its source, and people keep the decisions that need judgment.

- [AI agents and copilots](https://iistec.ca/services/artificial-intelligence/ai-agents-and-copilots/): Agents that complete multi-step tasks inside your tools.
- [Multi-agent orchestration](https://iistec.ca/services/artificial-intelligence/multi-agent-orchestration/): An orchestrator coordinates specialist agents and people.
- [Chatbots and virtual assistants](https://iistec.ca/services/artificial-intelligence/chatbots-and-virtual-assistants/): For customers and staff, in English, Spanish and more.
- [Knowledge assistants (RAG)](https://iistec.ca/services/artificial-intelligence/knowledge-assistants-rag/): Answers from your own documents, with the source cited.
- [Document intelligence (OCR)](https://iistec.ca/services/artificial-intelligence/document-intelligence-ocr/): Invoices, contracts, IDs and forms turned into structured data.
- [Computer vision](https://iistec.ca/services/artificial-intelligence/computer-vision/): Recognize products, read labels and inspect photos.
- [Voice AI and transcription](https://iistec.ca/services/artificial-intelligence/voice-ai-and-transcription/): Call transcripts, summaries and voice agents.
- [Predictive analytics](https://iistec.ca/services/artificial-intelligence/predictive-analytics/): Demand, sales and churn forecasts from your history.
- [Classification and sentiment](https://iistec.ca/services/artificial-intelligence/classification-and-sentiment/): Route emails, tickets and reviews automatically.
- [Content and proposal generation](https://iistec.ca/services/artificial-intelligence/content-and-proposal-generation/): Drafts of quotes, reports and emails from your data.
- [Translation and multilingual](https://iistec.ca/services/artificial-intelligence/translation-and-multilingual/): Documents, chats and portals in several languages.
- [LLM integration](https://iistec.ca/services/artificial-intelligence/llm-integration/): Gemini, Claude and OpenAI models inside your apps.
- [AI quality and guardrails](https://iistec.ca/services/artificial-intelligence/ai-quality-and-guardrails/): Evaluations, limits and human review of AI output.

## Automation
Workflows that move information, approvals and reminders on their own. We remove copy-paste and retyping, and leave a log of every step so you always know what happened and why.

- [End-to-end workflow automation](https://iistec.ca/services/automation/end-to-end-workflow-automation/): Approvals, follow-ups and alerts without copy-paste.
- [RPA for legacy systems](https://iistec.ca/services/automation/rpa-for-legacy-systems/): Bots that operate systems that have no API.
- [Invoices and accounts payable](https://iistec.ca/services/automation/invoices-and-accounts-payable/): Capture, validate and post supplier invoices to the ERP.
- [Data-entry elimination](https://iistec.ca/services/automation/data-entry-elimination/): Forms, emails and spreadsheets flow into your systems.
- [Automated reports](https://iistec.ca/services/automation/automated-reports/): Daily or weekly reports delivered by email or chat.
- [Scheduling and reminders](https://iistec.ca/services/automation/scheduling-and-reminders/): Bookings, confirmations and reminders that reduce no-shows.
- [Lead capture and follow-up](https://iistec.ca/services/automation/lead-capture-and-follow-up/): Capture, score, assign and follow up every lead.
- [Client onboarding](https://iistec.ca/services/automation/client-onboarding/): Documents, signatures and accounts set up step by step.
- [HR and recruiting](https://iistec.ca/services/automation/hr-and-recruiting/): CV screening, onboarding and internal requests.
- [Inventory and orders](https://iistec.ca/services/automation/inventory-and-orders/): Stock sync, reorders and order status updates.
- [Web and portal monitoring](https://iistec.ca/services/automation/web-and-portal-monitoring/): Watch tenders, prices and competitors every day.
- [Inbox automation](https://iistec.ca/services/automation/inbox-automation/): Triage, auto-replies and routing of incoming email.
- [Billing and collections](https://iistec.ca/services/automation/billing-and-collections/): Invoices issued on time and polite payment reminders.

## Integrations
Your CRM, ERP, payments, calendars and messaging talking to each other through APIs and webhooks. If a system has an API, we can usually connect it; if it doesn't, we find another way.

- [REST and GraphQL APIs](https://iistec.ca/services/integrations/rest-and-graphql-apis/): We build, document and consume APIs.
- [Webhooks and events](https://iistec.ca/services/integrations/webhooks-and-events/): Real-time triggers between your systems.
- [CRM integration](https://iistec.ca/services/integrations/crm-integration/): HubSpot, Salesforce, Zoho, Pipedrive.
- [ERP and accounting](https://iistec.ca/services/integrations/erp-and-accounting/): SAP Business One, Odoo, QuickBooks, Xero, Siigo.
- [Payments](https://iistec.ca/services/integrations/payments/): Stripe, PayPal, Mercado Pago, Wompi.
- [E-commerce platforms](https://iistec.ca/services/integrations/e-commerce-platforms/): Shopify, WooCommerce and marketplaces.
- [Productivity suites](https://iistec.ca/services/integrations/productivity-suites/): Google Workspace and Microsoft 365.
- [Calendars and booking](https://iistec.ca/services/integrations/calendars-and-booking/): Google Calendar, Outlook, Calendly.
- [Storage and e-signature](https://iistec.ca/services/integrations/storage-and-e-signature/): Google Drive, SharePoint, Dropbox, DocuSign.
- [Integration platforms](https://iistec.ca/services/integrations/integration-platforms/): n8n, Make, Zapier and Power Automate.
- [Public and open data](https://iistec.ca/services/integrations/public-and-open-data/): SECOP II and other open-data APIs.
- [Single sign-on](https://iistec.ca/services/integrations/single-sign-on/): Sign in with Google or Microsoft, with MFA.

## Software & SaaS
Web apps, mobile apps, portals and SaaS products designed around how your business works. Built with separate test and production environments and connected to your existing systems from day one.

- [Web applications](https://iistec.ca/services/software-saas/web-applications/): Business apps that run in any browser.
- [Mobile apps](https://iistec.ca/services/software-saas/mobile-apps/): iOS and Android from one Flutter codebase.
- [Client and partner portals](https://iistec.ca/services/software-saas/client-and-partner-portals/): Self-service for orders, documents and support.
- [Internal tools and back-office](https://iistec.ca/services/software-saas/internal-tools-and-back-office/): The screens your team uses every day.
- [SaaS platforms](https://iistec.ca/services/software-saas/saas-platforms/): Multi-company products with plans and billing.
- [MVPs and prototypes](https://iistec.ca/services/software-saas/mvps-and-prototypes/): Validate an idea with real users in weeks.
- [Admin panels and dashboards](https://iistec.ca/services/software-saas/admin-panels-and-dashboards/): Control and visibility over your operation.
- [Professional websites](https://iistec.ca/services/software-saas/professional-websites/): Bilingual, fast and connected to your systems.
- [Online stores](https://iistec.ca/services/software-saas/online-stores/): Catalog, payments and inventory in sync.
- [APIs and microservices](https://iistec.ca/services/software-saas/apis-and-microservices/): Back-ends that scale and connect to anything.
- [Maintenance and support](https://iistec.ca/services/software-saas/maintenance-and-support/): Updates, fixes and improvements after launch.

## Messaging & voice
Assistants and notifications on WhatsApp, web chat, social media, SMS, email and phone. Customers get answers at any hour, and your team takes over with the full context when it should.

- [WhatsApp Business Platform](https://iistec.ca/services/messaging-voice/whatsapp-business-platform/): Assistants, notifications and campaigns on the official API.
- [Instagram and Messenger](https://iistec.ca/services/messaging-voice/instagram-and-messenger/): Automated replies to direct messages and comments.
- [Telegram bots](https://iistec.ca/services/messaging-voice/telegram-bots/): Alerts and assistants for teams and communities.
- [Website chat](https://iistec.ca/services/messaging-voice/website-chat/): An assistant on your site that knows your business.
- [SMS and email notifications](https://iistec.ca/services/messaging-voice/sms-and-email-notifications/): Confirmations, reminders and alerts via Twilio and email.
- [Voice agents and IVR](https://iistec.ca/services/messaging-voice/voice-agents-and-ivr/): Phone lines that answer, route and take requests.
- [Omnichannel inbox](https://iistec.ca/services/messaging-voice/omnichannel-inbox/): All conversations in one place, with AI help.

## Data & analytics
Data collected once, cleaned and turned into dashboards and alerts that people actually use. One source of truth instead of scattered spreadsheets.

- [Business intelligence dashboards](https://iistec.ca/services/data-analytics/business-intelligence-dashboards/): Looker Studio and Power BI connected to live data.
- [Data pipelines (ETL)](https://iistec.ca/services/data-analytics/data-pipelines-etl/): Collect, clean and load data on a schedule.
- [Data warehouse](https://iistec.ca/services/data-analytics/data-warehouse/): BigQuery as your single source of truth.
- [KPI alerts](https://iistec.ca/services/data-analytics/kpi-alerts/): A message when a number goes out of range.
- [Data migration and cleanup](https://iistec.ca/services/data-analytics/data-migration-and-cleanup/): Move from spreadsheets or old systems safely.

## Cloud & security
Cloud architecture on Google Cloud designed for security, cost control and growth: separate environments, multi-factor access, backups and monthly budgets with alerts.

- [Google Cloud architecture](https://iistec.ca/services/cloud-security/google-cloud-architecture/): Designed for security, cost and growth.
- [Serverless deployment](https://iistec.ca/services/cloud-security/serverless-deployment/): Cloud Run services that scale on demand.
- [Test and production environments](https://iistec.ca/services/cloud-security/test-and-production-environments/): Separate environments with change control.
- [Cost monitoring and budgets](https://iistec.ca/services/cloud-security/cost-monitoring-and-budgets/): Monthly budgets with alerts for cloud and AI.
- [Security and access](https://iistec.ca/services/cloud-security/security-and-access/): MFA, roles, backups and per-client data isolation.

## Consulting
Before building, we help you decide what is worth automating. We map the process, estimate the cost of each automation and AI call, and plan the change with your team.

- [AI readiness assessment](https://iistec.ca/services/consulting/ai-readiness-assessment/): Where AI pays off in your operation, and where it does not.
- [Process mapping](https://iistec.ca/services/consulting/process-mapping/): We document how work really flows today.
- [Cost-per-use modeling](https://iistec.ca/services/consulting/cost-per-use-modeling/): What each automation and AI call will cost.
- [Team training](https://iistec.ca/services/consulting/team-training/): Your people learn to work with AI and automation.
- [Roadmap and change management](https://iistec.ca/services/consulting/roadmap-and-change-management/): A step-by-step plan your team can follow.

## Industries
- [Auto repair shops](https://iistec.ca/industries/auto-repair/): Mechanics spend hours answering "how much?" and "is it ready?". We automate quotes, bookings and updates so you can stay under the hood.
- [Retail stores](https://iistec.ca/industries/retail-stores/): Small stores juggle stock, WhatsApp orders and payments by hand. We connect them so the store keeps running while you serve customers.
- [Restaurants and bakeries](https://iistec.ca/industries/restaurants/): Orders arrive by WhatsApp, phone and apps at the busiest hour. We route them straight to the kitchen and keep customers informed.
- [Salons and barbershops](https://iistec.ca/industries/salons-barbershops/): Your chair should be full, not your inbox. Clients book any time, get reminders and come back without you sending a single message.
- [Plumbers, electricians and home services](https://iistec.ca/industries/home-services/): On the job all day? Customers describe the problem with a photo, choose a time and receive the invoice when you finish.
- [Clinics and dentists](https://iistec.ca/industries/clinics-dentists/): Reception spends the day confirming, rescheduling and answering the same questions. We automate that and leave staff free for patients.
- [Gyms and studios](https://iistec.ca/industries/gyms-studios/): Classes, memberships and payments managed without spreadsheets, with reminders that keep members coming back.
- [Real estate](https://iistec.ca/industries/real-estate/): Leads arrive at all hours and the first agent to answer usually wins. An assistant qualifies, suggests listings and books the visit.
- [Accountants and lawyers](https://iistec.ca/industries/accountants-lawyers/): Every month clients send documents in every format and the team chases what is missing. A portal and reminders do the chasing.
- [Schools and tutors](https://iistec.ca/industries/schools-tutors/): Enrollment, payments and parent communication handled in one place, so teachers spend their time teaching.
- [Logistics and couriers](https://iistec.ca/industries/logistics-couriers/): Delivery proofs, invoices and status requests arrive by chat and email. We read them, update the systems and tell the customer.
- [Hotels and tourism](https://iistec.ca/industries/hotels-tourism/): Guests write in many languages at all hours. An assistant answers, books and hands special requests to your staff.
- [Construction](https://iistec.ca/industries/construction/): Site reports, purchase requests and documents move between the field and the office without paper or lost messages.
- [Freelancers and consultants](https://iistec.ca/industries/freelancers/): Proposals, invoices and meeting bookings take time you could bill. Automate the admin and keep the client work.

## Products
- Licta (https://licta.io) — Available: Finds the public tenders that fit your company, reads the documents and tells you which ones are worth bidding on.
- Ithas — In development: Inventory for people and companies. Photograph an item and AI recognizes it; photograph a receipt and the purchase is recorded.
- Migrare — In development: Advisory agents, document verification, timelines and a portal that connects applicants with immigration professionals.

## How we work
- Diagnose (Week 1): We map the process, the data and the people involved, and agree on what success means in numbers.
- Prototype (Weeks 2–4): A working version with your real data, so you judge results instead of slides.
- Build and integrate (By scope): Production code, security review, separate test and production environments, and connection to your systems.
- Operate and improve (Ongoing): Monitoring, cost control and controlled releases: nothing reaches production without your approval.

## Optional
- [Full content for language models](https://iistec.ca/llms-full.txt)
- [Sitemap](https://iistec.ca/sitemap.xml)