Frequently asked questions
What does IISTEC INC do?
IISTEC INC is a software company that designs and builds AI-assisted process automation, custom software, SaaS platforms, professional websites connected to APIs, and messaging automation on WhatsApp, web chat and email, for companies in Canada, the United States and Latin America, in English and Spanish.
What is AI-assisted automation?
It is the use of AI agents to handle repetitive steps of a process, such as reading documents, classifying requests, updating systems and answering customers, while people keep control of the decisions that need judgment through approvals and handoffs.
Can you automate WhatsApp for my business?
Yes. We build assistants on the official WhatsApp Business Platform that answer questions, book appointments, send quotes and payment links, and pass the conversation to your team with a summary when needed. They connect to your CRM, calendar or store through APIs.
Do I need custom software or an off-the-shelf tool?
If a standard tool covers your process, we will tell you and help you configure it. Custom software makes sense when your process is a competitive advantage, when you need to connect several systems, or when you want to sell your solution as a SaaS product.
How long does a first project take?
We start with a one-week diagnosis and a working prototype with your real data in the following weeks. The full build depends on the scope we agree on together.
How do you protect our data?
We use separate test and production environments, multi-factor authentication for administrators, isolated data per client in multi-company platforms, monthly cloud budgets with alerts, and releases that you approve before they go live.
Want this in your business?
Tell us how you work today. We reply within one business day with a first proposal or the questions we need answered.